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Review IDC Research  / Korea IT Services 2004-2008 Forecast Update (Korean Version) Publication date: 2004-10-01
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Review Korea IT Services 2004-2008 Forecast Update (Korean Version) / IDC Research:

This document is about Korea IT Services 2004-2008 Forecast Update (Korean Version)

Review IDC Research  / Asia/Pacific (Excluding Japan) IT Services Competitive Dynamics Update, January 2005 Publication date: 2005-02-01
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Review Asia/Pacific (Excluding Japan) IT Services Competitive Dynamics Update, January 2005 / IDC Research:

This IDC study highlights market activity and actions undertaken by IT services vendors leading up to the end of 2004. Questions addressed in this update include: Lenovo's impending purchase of IBM's PC division, Symantec's buyout of Veritas and Tata Consulting Services renewed investment in China are among the activities which were noted in the month of December. We look at these plans and their implications on the market. With the several significant mergers and acquisitions (M&A) in the IT market, we have chosen to look at what the drivers of M&A as well as the factors vendors have to take into consideration when contemplating a merger. According to Eugene Wee, market analyst, IT Services Research, IDC Asia/Pacific, "We have seen the diminishing returns from hardware manufacturing companies and telecommunication service providers. The obvious place to look for a "quick-fix" would be to turn towards IT and business services — both of which are becoming increasingly intertwined. ".

Review IDC Research  / CRO-EDC Alliances: Implications for CROs, EDC Vendors, and Sponsors Publication date: 2005-08-01
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Review CRO-EDC Alliances: Implications for CROs, EDC Vendors, and Sponsors / IDC Research:


Review IDC Research  / Korea Solution Services 2004-2008 Forecast and Analysis (Korean Version) Publication date: 2004-09-01
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Review Korea Solution Services 2004-2008 Forecast and Analysis (Korean Version) / IDC Research:

This document is about Korea Solution Services 2004-2008 Forecast and Analysis (Korean Version)

Review IDC Research  / U.S. Wireless Carrier 4Q04 and Year-End 2004 Service Provider Analysis Publication date: 2005-04-01
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Review U.S. Wireless Carrier 4Q04 and Year-End 2004 Service Provider Analysis / IDC Research:

This IDC study presents a competitive analysis of the major U. S. wireless carriers for the fourth quarter and year-end 2004. Standard industry operating metrics (including net subscriber additions, average revenue per user [ARPU], churn, cash costs per user [CCPU], and minutes of use [MOU]) as reported by the carriers are used as the framework for a discussion of the state of the wireless industry and the outlook for future growth. Individual carrier operating results for domestic operations are provided for the major national carriers — Verizon Wireless, Cingular Wireless, Sprint PCS, T-Mobile USA, and Nextel — as well as for select tier 2 carriers, with sequential quarter and/or year-over-year comparisons and trend analysis. IDC provides industry averages for 4Q04 in many key metrics. At the close of 2004, the number of U. S. wireless subscribers totaled 178. 2 million, a robust annual growth rate of 15. [+]
7%, which is a higher growth rate than in 2003. Total revenue topped $31 billion.

Review IDC Research  / Understanding How Small Market Firms Buy Technology Publication date: 2005-03-01
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Review Understanding How Small Market Firms Buy Technology / IDC Research:

This study examines purchasing behaviour of Canadian small market firms (1-99 employees) through various stages of the IT acquisition process. IDC Canada provides insight and recommendations to help IT vendors optimize their selling efforts with small firms in Canada.

Review IDC Research  / Europe Banking Industry: Delivery Channel IT Trends Publication date: 2005-05-01
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Review Europe Banking Industry: Delivery Channel IT Trends / IDC Research:

This Financial Insights study discusses the most important trends, requirements, and priorities of European banks in the delivery channel environment. It also provides future priorities for the banking sector. The main focus is on the Western European banking market, with specific mentions of the six major European countries. For the aforementioned reasons, this analysis represents an important support vehicle for IT vendors and banking institutions that have been going through the quick evolution of delivery channels during the last few years. This Financial Insights study will answer the following questions: How will the European banking delivery channel strategy develop over the next three years? What are best practices in single channels? What are the most suitable IT solutions that will help banks to achieve their business objectives across different channels? "In branches, the priority will be to improve performance through a better methodology to distribute information. New technologies such as VoIP will provide the right support. In the ATM environment, the research of new services continues. Focusing on Web, security, and the detection of financial crimes such as phishing and other fraudulent events will take center stage. More performance, more customer interaction, and increasing STP integration are three future issues for European banks in the delivery channel field. " — Mirko Corbetta, research analyst for EMEA Financial Insights.

Review IDC Research  / Major Software Vendors' Channel Revenue Contribution in Asia/Pacific (Excluding Japan): 2004 Review Publication date: 2005-06-01
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Review Major Software Vendors' Channel Revenue Contribution in Asia/Pacific (Excluding Japan): 2004 Review / IDC Research:

This IDC study presents key observations on major software vendors from 2004, which include: a move among a number of vendors to unify and optimize partner programs; a continued expansion of partner programs to further penetrate the small and medium-sized business (SMB) segment; the increasing importance of industry expertise within indirect sales channels; and an expansion of partnerships and alliances to develop or improve supply chain management (SCM) products and solutions. "Major software vendors' channel partnerships and alliances remain a critical factor to the success of vendor operations in the Asia/Pacific (excluding Japan) or APEJ region. As evidenced by this research, as well as other IDC Asia/Pacific research efforts, software vendors continue to recognize the importance of establishing and enhancing partnership and alliance programs in order to achieve strategic objectives, namely, penetrate new markets or expand the scope of product offerings," states Ethan Pike, senior analyst, IDC Asia/Pacific.

Review IDC Research  / European Claims Management Solution Market: The Place To Be! Publication date: 2005-04-01
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Review European Claims Management Solution Market: The Place To Be! / IDC Research:

This Financial Insights study outlines the reasons behind insurers' new interest in claims management solutions and their main needs in terms of their claims management processes. Moreover, it analyzes the IT vendors that populate the European claims management solution landscape as well as the IT spending forecast related to this insurance segment and the actions that IT vendors should consider to exploit this promising area. According to Simona Macellari, EMEA manager of research and consulting at Financial Insights, "The complexity of claims processes is such that claims systems are a dense set of disparate technologies and data sources that have to integrate sensibly but not too tightly or rigidly across the enterprise. Therefore, it is difficult to limit the scope of an appropriate end-to-end platform. IT vendors that crowd the European market are very different in nature, with diverse roots that sometimes have extended the breadth of their portfolio, often by teaming up with others. Claims management accounts for around 28% of the total spent by European carriers in technology, so it comes as no surprise that vendors are striving to grab market share. ".

Review IDC Research  / The Big Three Offshore Players' Quest for a New Identity
Authors
  • Marianne Hedin
  • Alexander Motsenigos
  • Sophie Mayo
Publication date: 2005-06-01
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Review The Big Three Offshore Players' Quest for a New Identity / IDC Research:

This IDC study helps global and regional services players and their customers and alliance partners differentiate the capabilities and strategic directions of the "Big Three" Indian services companies, namely Infosys, Tata Consultancy Services (TCS), and Wipro — all now permanent figures in the overall services competitive landscape. "Competition in the services marketplace has never been so intense. The Big Three are grabbing market share and envision being on our list of top players. To that end, they continue to contribute to the changing landscape, offering services of higher value, pressuring prices, and pressing services players to set up shop in lower-cost regions to stay competitive," said Sophie Mayo, director, Worldwide Services research. "If the Big Three execute on their vision and continue to gain share in the global services marketplace, they will stay on every global player's radar screen. ".

Review IDC Research  / Asia/Pacific Telecommunications 2005 GSP Profiles: Moving Up the Value Chain into IT Services Publication date: 2005-03-01
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Review Asia/Pacific Telecommunications 2005 GSP Profiles: Moving Up the Value Chain into IT Services / IDC Research:

This IDC study looks at the market dynamics affecting the evolution of the telecommunications market and profiles the key global service providers (GSPs) in Asia/Pacific. "Although most GSPs talk up the notion of moving their services up the value chain by providing managed services and other services as part of their offerings, very few are actually deriving revenue from anything beyond the most basic of service offerings. Unless this changes, GSPs will continue to move along the path toward becoming basic utility players. Only those players that establish close in-house relationships with customers and prove themselves to be indispensable business and operations advisors will survive and prosper," says Claus Mortensen, senior analyst, IDC Asia/Pacific.

Review IDC Research  / Softricity and Citrix: A Trim-Client Customer Profile Publication date: 2005-05-01
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Review Softricity and Citrix: A Trim-Client Customer Profile / IDC Research:

This IDC study provides a review of how one organization is deploying virtual environment software to reduce both the complexity and the cost of its IT infrastructure. "Virtual access software, a layer in IDC's Virtual Environment Software Model, offers organizations a way to reduce the complexity of their IT infrastructure while also optimizing the use of their resources," said Dan Kusnetzky, IDC's VP of System Software research.

Review IDC Research  / Asia/Pacific Telecommunications Predictions 2005
Authors
  • Grace Yeo
  • Renee Gamble
  • IDC
  • Claudio Checchia
  • Rachel Lo
  • Davina Yeo
  • Abner Germanow
  • Sandra Ng
Publication date: 2005-01-01
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Review Asia/Pacific Telecommunications Predictions 2005 / IDC Research:

The IDC study looks at our Asia/Pacific Telecommunications Predictions 2005 where we present consensus of the top 10 predictions for the 2005 telecommunications market in the Asia/Pacific (excluding Japan) or APEJ region. Drawing from the latest IDC research and from a brainstorm amongst IDC's regional telecommunications and network analysts, we take a high-level look at trends, vendor as well as service provider strategies, and new technologies that will emerge with major impact on the industry and its players in 2005. "The key themes shaping both the IT and the telecom sector are convergence and consolidation. True 'convergence' is still some years away but the seeds have been sown and clearly, the lines between 'fixed' versus 'wireless' communications are blurring with boundaries being tested and crossed," says Claus Mortensen, senior analyst, Telecommunications, IDC Asia/Pacific. "IDC expects this central theme of convergence will continue to run over the course of the next few years. ".

Review IDC Research  / Idea Management Software - Opportunities for New Entrants Publication date: 2005-02-01
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Review Idea Management Software - Opportunities for New Entrants / IDC Research:

This is the second of a two-part IDC study of the global idea management applications market. The first part explored manufacturers' need to introduce innovative products and to manage product ideas as corporate assets. This second part of the study profiles six market players — IDe, Sopheon, Imaginatik, SAP, UGS, and Agile Software — and explores the functionalities of their idea management products. Beyond that, IDC suggests a number of actions these and other idea management application providers may want to consider in order to accelerate market awareness and end-user benefits. Gisela Wilson, director of Product Life Cycle Management explains, "Although the market for idea management is still quite new, its participants are competing from a variety of positions of strength: traditional enterprise resource management, as with SAP; engineering expertise with strength in product data management, as with UGS; and extensive consulting experience, as with IDe and Sopheon. Clearly, the market has not yet consolidated, and there is still room for newcomers to enter it with good chances for success. ".

Review IDC Research  / Understanding How Canadian Medium Market Firms Buy Technology Publication date: 2005-02-01
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Review Understanding How Canadian Medium Market Firms Buy Technology / IDC Research:

This study examines IT purchasing behaviour in Canadian medium market firms (100–999 employees) through various stages of the IT acquisition process. IDC Canada provides insight and recommendations to help IT vendors optimize their selling efforts with medium market firms in Canada. "Vendors struggle to cultivate relationships across multiple levels of mid-market organizations because their coverage and selling models are not optimized to handle the diversity of the mid-market. " Michael Hyjek, Senior Analyst, IDC Canada.

Review IDC Research  / Cognizant - A European Infrastructure Newcomer Publication date: 2005-03-01
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Review Cognizant - A European Infrastructure Newcomer / IDC Research:

Present in Europe since 1998, Cognizant started offering infrastructure services in this market two years ago. Young but ambitious, the company is going to market with an end-to-end portfolio, fitting current customer requirements. The differentiator is the delivery model adopted by Cognizant — offshore service delivery, complete with a focus on high-touch client engagements as well as benefits to the business, not just the IT systems. "Albeit from a relatively low base, IDC believes the company's ability to grow and gain market share within the European infrastructure services marketplace is strong," said Lionel Lamy, research manager, European Infrastructure and Outsourcing Services Program.

Review IDC Research  / Australia IT Services Survey, 2004 Publication date: 2005-06-01
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Review Australia IT Services Survey, 2004 / IDC Research:

This IDC study provides a snapshot of the Australian IT services market derived from IDC' Australia's extensive end-user IT services survey. Specifically, results from 250 Australian organisations were analysed to identify their key perceptions, satisfaction, and intentions. "This survey presents a picture of the marketplace with variations by industry vertical, state, and company size. To effectively gain market share, vendors need a detailed understanding of the individual needs, drivers, and challenges faced by the different segments of the marketplace," says Phillip Allen, senior analyst, Services, IDC Australia.

Review IDC Research  / Consolidations of Enterprise Applications Vendors Alter Software Industry in 15-Month Buyout Frenzy Publication date: 2005-04-01
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Review Consolidations of Enterprise Applications Vendors Alter Software Industry in 15-Month Buyout Frenzy / IDC Research:

This IDC study analyzes the wave of mergers and consolidations that swept through the enterprise applications market between January 2004 and March 2005. The increasing number of consolidations among enterprise applications vendors is changing the course of the software industry with the creation of industry powerhouses, the possibility of duopolies in many vertical segments, and the invasion of private equity firms aiming to own a significant chunk of the market. "It's a classic case of an arms race to prepare for the future of the high-tech industry," said Albert Pang, IDC research director of Enterprise Applications. "More than $30 billion has been spent on vendor acquisitions since January 2004, and the quickening pace of buyout activities will embolden certain companies while weakening others in a blink of an eye. '".

Review IDC Research  / Malaysia Banking Applications: Core Banking System Software 2004-2009 Forecast and Analysis Publication date: 2005-04-01
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Review Malaysia Banking Applications: Core Banking System Software 2004-2009 Forecast and Analysis / IDC Research:

This IDC study provides a country market sizing and forecast of the core banking systems software market in Malaysia for 2004 and a 2005–2009 forecast. Historical and forecast revenue data are shown for the total Malaysia market, containing vendor-specific revenue, market shares, and the competitive landscape for vendors. This study also covers overall Malaysian banking industry information and communication technology (ICT) spending as well as the latest trends in banking IT development. "Core banking replacement can represent the synthesis of two major trends. Indeed, the need to offer more reliable services to customers coupled with the need to get more information from the system in order to meet regulatory compliance will force some banks to replace the existing core banking system," says Jun-Fwu Chin, senior analyst, IDC Malaysia.

Review IDC Research  / Asia/Pacific (Excluding Japan) Storage and Data Management Services by Verticals: An End-User Study Publication date: 2005-07-01
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Review Asia/Pacific (Excluding Japan) Storage and Data Management Services by Verticals: An End-User Study / IDC Research:

This IDC study explores some of the opportunities and market sentiments in the storage services market in Asia/Pacific (excluding) Japan or APEJ. It also notes some of the market challenges, along with some statistics on user needs and trends across verticals in the region. "Addressing concerns such as failure to meet service level agreements (SLAs), loss of property, lack of data protection, and hidden costs, among others, are issues considered to be of low business value, yet pose great operational risks and customer dissatisfaction. Vendors need to define clearly and properly their SLA methodologies, processes, policies, and others to protect both parties and avoid contention in the future," says Timothy Wong, market analyst, IT Services, IDC Asia/Pacific.

Models & Brands:
Korea IT Services 2004-2008 Forecast Update (Korean Version), Asia/Pacific (Excluding Japan) IT Services Competitive Dynamics Update, January 2005, CRO-EDC Alliances: Implications for CROs, EDC Vendors, and Sponsors, Korea Solution Services 2004-2008 Forecast and Analysis (Korean Version), U.S. Wireless Carrier 4Q04 and Year-End 2004 Service Provider Analysis, Understanding How Small Market Firms Buy Technology, Europe Banking Industry: Delivery Channel IT Trends, Major Software Vendors' Channel Revenue Contribution in Asia/Pacific (Excluding Japan): 2004 Review, European Claims Management Solution Market: The Place To Be!, The Big Three Offshore Players' Quest for a New Identity, Asia/Pacific Telecommunications 2005 GSP Profiles: Moving Up the Value Chain into IT Services, Softricity and Citrix: A Trim-Client Customer Profile, Asia/Pacific Telecommunications Predictions 2005, Idea Management Software - Opportunities for New Entrants, Understanding How Canadian Medium Market Firms Buy Technology, Cognizant - A European Infrastructure Newcomer, Australia IT Services Survey, 2004, Consolidations of Enterprise Applications Vendors Alter Software Industry in 15-Month Buyout Frenzy, Malaysia Banking Applications: Core Banking System Software 2004-2009 Forecast and Analysis, Asia/Pacific (Excluding Japan) Storage and Data Management Services by Verticals: An End-User Study

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