Authors
- Mirko Corbetta
- Daniele Bonfanti
- IDC
List Price: $3,500.00
Price: $3,500.00
Review Europe Banking Industry CRM 2004 Vendor Profiles: Is It Time for Pervasive CRM? / IDC Research:This Financial Insights study analyzes the evolution of the CRM offering and of the business needs of banks in the field of customer interaction in Europe. Because customer interaction is expected to grab increasing attention, it is important to understand what has changed and how the situation is expected to evolve. This study answers key questions such as: How has the CRM offering evolved, and what are the objectives of banks that implement CRM solutions? What should IT vendors take into consideration when targeting this market? What are the strengths and weaknesses of packaged and ASP solutions? According to Angela Vacca, senior research analyst for European IT Opportunity: Financial Services research, "The European banking sector is expected to pay increasing attention to CRM software even if banks are still keeping costs under strict control and demanding more functionality. At the same time, competition among IT vendors is becoming fiercer. Therefore, IT vendors targeting this business area need to understand what is changing and how the evolutions that are taking place in the market can affect their position in the competitive arena. ".
Authors
- Fredrick W. Broussard
- Tim Grieser
- Abner Germanow
List Price: $3,500.00
Price: $3,500.00
Review Worldwide Distributed System Management Software 2005-2009 Forecast and 2004 Vendor Shares / IDC Research:
Publication date: 2005-08-01
List Price: $3,500.00
Price: $3,500.00
Review Worldwide Problem Management Software 2005-2009 Forecast and 2004 Vendor Shares / IDC Research:
Publication date: 2005-03-01
List Price: $3,500.00
Price: $3,500.00
Review Managed Support Services: A New Model of Hardware and Software Support Emerges / IDC Research:This IDC study describes the current models of support service provisioning. Organizations of all different sizes face the day-to-day challenges associated with operating and maintaining their infrastructure and applications. Many of these organizations will use external providers for support, to varying degrees. According to IDC Software and Hardware Support Services research, approximately 74% of organizations use some degree of external assistance to manage their IT operations and therefore obtain software and hardware support services from an outside vendor. The most recently adopted models of support, in particular the management model and outsourcing, are giving customers new options for supporting infrastructure and applications. However, full outsourcing is not for every company. "The management model of support was designed to increase efficiencies by consolidating the number of contracts and vendors organizations manage and implementing documented support services management procedures," said Christine Tenneson, program manager for IDC's Software and Hardware Support Services research.
Authors
- IDC
- Raymond Boggs
- Roger L. Kay
List Price: $3,500.00
Price: $3,500.00
Review How the IBM/Lenovo Deal Will Change Brand Dynamics in the Small Business PC Market / IDC Research:This IDC study reviews the basics of the Lenovo acquisition of IBM's PC business and discusses continuing interest in the IBM brand by U. S. small businesses. IDC's latest SMB survey is examined to provide insight on small business PC brand preferences and the potential for a new Lenovo PC marketing effort to resonate with small businesses. "The new IBM/Lenovo arrangement has the potential to change dramatically the PC brand dynamics in the small business and small office/home office (SOHO) markets," said Raymond Boggs, vice president of IDC's SMB and Home Office Research. "Despite being ignored for years by IBM, small businesses have continued to be interested in IBM PC products, especially notebook models, and have been well served by IBM channel partners. With new Lenovo products and channels on the horizon, the PC market will be heating up in a big way over the next two years. ".
Publication date: 2005-06-01
List Price: $3,500.00
Price: $3,500.00
Review Australia IT Services Survey, 2004 / IDC Research:This IDC study provides a snapshot of the Australian IT services market derived from IDC' Australia's extensive end-user IT services survey. Specifically, results from 250 Australian organisations were analysed to identify their key perceptions, satisfaction, and intentions. "This survey presents a picture of the marketplace with variations by industry vertical, state, and company size. To effectively gain market share, vendors need a detailed understanding of the individual needs, drivers, and challenges faced by the different segments of the marketplace," says Phillip Allen, senior analyst, Services, IDC Australia.
Publication date: 2005-02-01
List Price: $3,500.00
Price: $3,500.00
Review Will Enterprise Account Consolidation Threaten Near-Term Mobile Data Revenue Growth? / IDC Research:This IDC study examines some of the issues raised by enterprise-liable users' adoption of consumer-oriented data/application services. Specifically, it analyzes the potential of such usage to cause an operator backlash among enterprise wireless buyers/administrators and the financial impact such a backlash could have on operators. "Were it not for the high-profile merger/acquisition announcements made over the last 12 months, 2004 would have likely been remembered as the year in which mobile data finally reached a point of salience in both the business and consumer markets. But, although this mobile data growth is great news for the industry as a whole, the nature of the development means that it has a very real potential to raise significant issues in the enterprise segment," said Keith Waryas, research manager for IDC's Wireless Business Network Services program. "At the core of the problem are conflicting trends in the market. On one hand, enterprises have generally begun to accept mobile as a cost of doing business and are increasingly centralizing their mobile spending into enterprise-liable contacts to gain a level of usage and, more important, cost control. On the other hand, business end users represent one of the key segments for mobile data sales, as they are currently among the heaviest users of mobile data services, including those targeted at consumers, and demonstrate the highest interest with regard to new data offerings. Operators will therefore face a critical challenge in making sure business end users continue to have access to the consumer services/applications they want, which plays directly into carriers' overall data revenue generation plans, while at the same time making sure that this end-user activity does not create conflict between the network provider and the enterprise wireless buyer/administrator. ".
Publication date: 2005-01-01
List Price: $3,500.00
Price: $3,500.00
Review Profiles of GSPs in Asia / IDC Research:This IDC study looks into the detailed profiles of GSPs as they strengthen and change their positioning and strategies in the Asia/Pacific region. With the growing focus on IP-based applications and thus more intelligence is required, the need for GSPs to change their go-to-market strategies and approach is apparent to succeed in this marketplace. "Although consolidation is still taking place, most GSPs are now re-emphasizing their focus on the Asia/Pacific region and aggressively pushing their services to multinational companies (MNCs) that have interests in the Asia/Pacific. The approach may not be as aggressive as previously seen however. Most GSPs seem to realize that any expansion of their network must at least somehow be tied in with the actual demand although many GSPs still see enough promise for the India and the PRC markets to justify a more proactive 'build-it-and-they-will-come' approach," observes Claus Mortensen, senior analyst, Asia/Pacific Telecommunications, IDC Asia/Pacific.
Authors
- Earl, Ph.D. Joseph II
- Meghan Mizoras
- Dave Reinsel
- Christopher G., Ph.D. Willard
List Price: $3,500.00
Price: $3,500.00
Review New Technical Server Market Definitions for HPC Industries and Applications / IDC Research:
Authors
- David Tapper
- Marianne Kolding
- William Stofega
- Peter Vermeulen
List Price: $3,500.00
Price: $3,500.00
Review Is This the Future of Offshore? Evaluating the ABN Amro Deal / IDC Research:
Publication date: 2005-05-01
List Price: $3,500.00
Price: $3,500.00
Review Australia 2005 Network Services Competitive Analysis / IDC Research:This IDC study aims to provide an analysis of the competitive dynamics that drive the Australian network consulting and integration marketplace. "With the analysis of key trends, readers can then plan how to best manage or engage these companies. It also provides a benchmark for companies in terms of market share, vertical market focus, service offerings, revenue streams and future direction," says Phillip Allen, senior analyst, Services Research, IDC Australia.
Publication date: 2005-07-01
List Price: $3,500.00
Price: $3,500.00
Review Davids Among Goliaths: Xiotech / IDC Research:This IDC study provides an overview of Xiotech, a supplier of disk storage systems to small and medium-sized enterprises (SMEs), defined by Xiotech as companies with annual revenue of $100 million to $1 billion. This study also provides an analysis of the company's direction and opportunities. In its 10-year history, Xiotech demonstrated great progress in developing innovative disk storage systems based on a clustered architecture, delivering high-quality products and services, and solidifying its customer focus. Xiotech shows a consistent commitment to delivering advanced storage products to its customers. "With the new Magnitude 3D models, Xiotech goes both up- and downmarket within the SME space, providing customers with the flexibility of choosing the right solutions," says Natalya Yezhkova, senior research analyst, IDC Storage Systems. "It is important and beneficial to Xiotech's targeted customer base that it keeps storage management tasks easy and more automated than its competitors. ".
Publication date: 2005-02-01
List Price: $3,500.00
Price: $3,500.00
Review Australia Business Process Outsourcing 2004-2008 Forecast / IDC Research:This IDC study provides market sizing for the Australian BPO market in 2003 with forecasts through to 2008. Key trends driving this market will be examined as well as those factors inhibiting further adoption. "The BPO market has reached the point at which competition is focusing on value-added services beyond traditional processing services. For vendors, the key to establishing a presence in this emerging market is to demonstrate significant expertise in business functions, a flexible approach to service delivery, and a commitment to delivering productivity improvements to customers," according to Kathy Benson, research manager, Outsourcing and BPO, IDC Australia.
Publication date: 2005-09-01
List Price: $3,500.00
Price: $3,500.00
Review An Information Value Chain Analysis of Pharmaceutical Data Integration / IDC Research:Software, hardware, service, and information vendors need analytic tools to help them assess the pharmaceutical industry (pharma) in terms of its use of information. This paper examines the value pharma creates in terms of network power — the value of the network that pharmaceutical products address through the technique of information value chain (IVC) analysis. By looking at the evolution of pharma's information networks, strategies can be designed for IT solutions such as CRM, CTMS, adverse event collection and reporting systems (AERSs), and BASW to deliver the highest possible value. "Pharmaceutical products can no longer be evaluated simply as pills or injectables. In order to justify their anticipated price points, emerging, targeted, therapeutics will have to demonstrate value through patient/evidence information networks. " — Charles Firneno, research manager, Life Science Insights.
Publication date: 2004-10-01
List Price: $3,500.00
Price: $3,500.00
Review Australia Security Solutions 2004-2008 Forecast Update: 3Q04 / IDC Research:This document is about Australia Security Solutions 2004-2008 Forecast Update: 3Q04
Publication date: 2005-03-01
List Price: $3,500.00
Price: $3,500.00
Review Asia/Pacific Telecommunications 2005 GSP Profiles: Moving Up the Value Chain into IT Services / IDC Research:This IDC study looks at the market dynamics affecting the evolution of the telecommunications market and profiles the key global service providers (GSPs) in Asia/Pacific. "Although most GSPs talk up the notion of moving their services up the value chain by providing managed services and other services as part of their offerings, very few are actually deriving revenue from anything beyond the most basic of service offerings. Unless this changes, GSPs will continue to move along the path toward becoming basic utility players. Only those players that establish close in-house relationships with customers and prove themselves to be indispensable business and operations advisors will survive and prosper," says Claus Mortensen, senior analyst, IDC Asia/Pacific.
Publication date: 2005-05-01
List Price: $3,500.00
Price: $3,500.00
Review Asia/Pacific (Excluding Japan) Vendor Profiles: Top 10 IS Outsourcing Providers, 2004 / IDC Research:This IDC study lists and evaluates the top 10 leading IS outsourcing services providers in the Asia/Pacific (excluding Japan) or APEJ region. It provides an analysis of the competitive landscape in 2004 and the industry drivers going forward. It also provides breakdowns of each companies' revenue splits by country and by discrete outsourcing engagement. This study also makes recommendations for services firms that target the outsourcing industry. This study answers the following questions: Who are the leading IS outsourcers in APEJ? How do the top APEJ IS outsourcers rank up against the global IS outsourcers? How are the top IS outsourcers positioned in the discrete IT outsourcing services engagements? What are the key industry trends in each vertical? "The IS outsourcing services market in Asia Pacific (excluding Japan) is increasing in complexity, very much indicative of the diversity of the region itself. Providers both have to be innovative to entice the more mature markets and yet flexible enough to accommodate the emerging markets which very much require the benefits of IT outsourcing to compete within their respective industries," says Eugene Wee, senior analyst, Asia/Pacific IT Services.
Publication date: 2005-03-01
List Price: $3,500.00
Price: $3,500.00
Review SIAS Life Cycle Report, January/February 2005 / IDC Research:This IDC study provides residual value forecasts and current fair market value data for Standard Intel Architecture Servers (SIAS) from tier 1 vendors. The study explains the current market conditions that are affecting the value of used hardware on the secondary market and what future technological changes will further impact these values. We explore the factors impacting the SIAS market and the price/performance increases expected over the next several years. This information helps those who invest in server hardware assess their risk and provides guidance on the amount of residual value that is expected to be realized at the end of lease term. "The SIAS market continues to be a strong growth segment. The new features and functionality built onto these servers mimic the midrange and high-end markets and will further drive growth and flush more equipment onto the secondary market. With the new features dependent upon software and management functionality, any additional value realized on the primary market will not be equally reflected in secondary market pricing. The simple law of supply and demand will be the most important factor in secondary market price fluctuations going forward. " — Jennifer Koppy, senior research analyst, IDC's Leasing Evaluation Service.
Publication date: 2005-08-01
List Price: $3,500.00
Price: $3,500.00
Review Pharmaceutical Industry Dynamics and Information Strategy / IDC Research:
Authors
- IDC
- Ken Presti
- Christine Tenneson
List Price: $3,500.00
Price: $3,500.00
Review ProCurve Networking by HP: The Service Advantage Program / IDC Research:This IDC study reviews the Service Advantage program of ProCurve Networking by HP. "ProCurve's Service Advantage program represents the networking unit's first major step toward helping channel partners build solid services offerings," said Ken Presti, research director of IDC's Network Channels and Alliances service. "A successful services program has become a practical necessity to remain competitive and is especially crucial to ProCurve, given the company's move toward higher-end networks. ".
| Models & Brands:
Europe Banking Industry CRM 2004 Vendor Profiles: Is It Time for Pervasive CRM?, Worldwide Distributed System Management Software 2005-2009 Forecast and 2004 Vendor Shares, Worldwide Problem Management Software 2005-2009 Forecast and 2004 Vendor Shares, Managed Support Services: A New Model of Hardware and Software Support Emerges, How the IBM/Lenovo Deal Will Change Brand Dynamics in the Small Business PC Market, Australia IT Services Survey, 2004, Will Enterprise Account Consolidation Threaten Near-Term Mobile Data Revenue Growth?, Profiles of GSPs in Asia, New Technical Server Market Definitions for HPC Industries and Applications, Is This the Future of Offshore? Evaluating the ABN Amro Deal, Australia 2005 Network Services Competitive Analysis, Davids Among Goliaths: Xiotech, Australia Business Process Outsourcing 2004-2008 Forecast, An Information Value Chain Analysis of Pharmaceutical Data Integration, Australia Security Solutions 2004-2008 Forecast Update: 3Q04, Asia/Pacific Telecommunications 2005 GSP Profiles: Moving Up the Value Chain into IT Services, Asia/Pacific (Excluding Japan) Vendor Profiles: Top 10 IS Outsourcing Providers, 2004, SIAS Life Cycle Report, January/February 2005, Pharmaceutical Industry Dynamics and Information Strategy, ProCurve Networking by HP: The Service Advantage ProgramTop headlines: Jamaica Jazz & Blues Festival deals from $49: While everyone associates reggae with Jamaica (thanks to Bob Marley), many may not know that the island also offers a cutting-edge music scene for jazz and blues lovers. The annual Jamaica Jazz and Blues Festival is another reason for music aficionados to head to the island. ›17:13 Ex-FBI agent denies role in 1982 slaying: A Miami judge delayed sentencing Thursday for an ex-FBI agent convicted of second-degree murder in the death of a former Florida gambling executive. ›20:24 Video: One more time, with feeling: Dec. 4: Armed with big plans and an even bigger price tag, leaders of the Big Three automakers made a second trip to Washington Thursday to plead with a skeptical Congress for a $34 billion bailout. CNBC's Phil LeBeau reports.(Nightly News) ›23:42 Hell on wheels: The world's worst taxi rides: Taxi drivers around the world have perfected the art of loud righteous indignation that's meant to intimidate. ... Where taking a cab is an extreme adventure, and how to avoid being scammed. ›14:53 3 Dec, Wed Forget your inhibitions on the world's sexiest islands: Whether you choose a beachy scene like Mykonos or an energetic city island like Hong Kong, these are the places where it's okay to forget about the horrors of the boring old real world and get back to sexy. ›19:51 Federline: Im rooting for Britney: In an exclusive interview, Britney Spears' ex-husband Kevin Federline opens up about the demise of their marriage, taking care of the kids and her breakdown and comeback. "I'm definitely rooting for her," he said. ›14:56 3 Dec, Wed U.S. chef selling oodles of noodles in Tokyo: Originally a Chinese recipe of broth, noodles and various toppings, ramen is a culinary delight close to the hearts of most Japanese. But U.S. chef Ivan Orkin's version is a real hit with the locals he and his team are now making some 200 bowls a day. ›16:43 2 Dec, Tue Painting the desert red in the Wild West: Where else but in charmingly offbeat New Mexico can you find people living in "earthship" homes or a Wild West town where outlawsand ghostsare said to have roamed? ›15:38 $1 million inaugural package for disadvantaged: A Va. businessman has spent $1 million to bring to Barack Obama's inauguration disadvantaged people, terminally ill patients, wounded soldiers and others down on their luck. ›00:54 5 Dec, Fri Video: Military re-enlistments on rise: Dec. 4: Thanks to a faltering U.S. economy and improved security in Iraq, military recruiters are seeing more early career soldiers re-enlist. NBC's Lee Cowan reports.(Nightly News) ›23:47 Source: Obama, Becerra meet on trade job: California Congressman Xavier Becerra has met with President-elect Barack Obama to discuss the job of U.S. trade representative. ›23:06 Mercurio: Democrats' 2010 goals?: Armed with substantial gains in voters, Democrats might aim for more governorships, a bluer West and a deeper presidential pool in 2012 ›12:24 Report: Petty, Gillett Evernham in merger talks: Petty Enterprises is in discussions to merge its storied franchise with Gillett Evernham Motorsports, The Associated Press has learned.Multiple people familiar with the talks told the AP that the two teams are discussing a deal that would merge Petty's No. 43 Dodge with GEM to become a four-car operation. They requested anonymity because the negotiations are ongoing.SI.com first reported Thursday that Petty Enterprises' top operation will not return in 2009. ›00:18 05 Dec, Fri Drowned brides dad seeks answers: Tommy Thomas is hopeful an upcoming murder trial in Australia will help clear up the many questions he has about the drowning death of his daughter, allegedly at the hands of her new husband. while diving. ›15:26 3 Dec, Wed Top 2008 baby names: Aiden and Emma: Babies Zuma Nesta Rock and Bronx Mowgli, you're in the minority. Most parents abandoned unusual names for their children, a U.S. survey reveals, opting instead for traditional names such as Emma and William. ›16:27 Italian comfort food: Ricotta gnocchi: Phil Lempert steals this weeks recipe for cheesy, delicious potato pasta with homemade Bolognese sauce from chef Eric Young of Scoozi! restaurant in Chicago. ›19:38 2 Dec, Tue Rescue dog wins TODAYs Best in Show: and wins a pampering pup prize. ›17:21 3 Dec, Wed Fans and stores eager for new Rowling book: Recession-hit booksellers are hoping for a magical boost from the new book by Harry Potter author. A day before publication, "Beedle the Bard" was ranked No. 1 on Amazon's British and U.S. Web sites. ›16:14 Bernanke urges more action on foreclosures: Fed chief Ben Bernanke called on the government to ramp up efforts to stem soaring home foreclosures, which are feeding into the countrys deep economic troubles. ›00:12 5 Dec, Fri Automakers pitch Congress anew on rescue: U.S. automakers drew fresh skepticism from lawmakers Thursday in a rocky confrontation over their pleas for an expanded $34 billion rescue package they say they need to survive. ›22:06 Message in bottle found after 4 decades: A message in a bottle tossed into the ocean off Barnegat Bay has turned up in North Carolina 39 years later. The note was sealed in a Schaefer beer bottle and dated Aug. 17, 1969. ›01:25 3 Dec, Wed Deer gets revenge after hunter shoots him: A hunter bagged a big buck on the second day of firearms season, but the kill caused him a lot of pain. ›02:02 2 Dec, Tue Police chief, club indicted in boy's Uzi death: A police chief and a gun club in western Massachusetts were indicted on charges of involuntary manslaughter in the death of an 8-year-old boy who accidentally shot himself. ›21:24 Canadian carriers cram to obey obesity ruling: High court forces airlines' hands; experts have varying ideas for compliance. ›14:51 |
