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It's perfect for memorizing how all the pieces of the Program Management Standard fit together during that long commute to the office or that late night study session.

With that initial eye-opening success, the seeds of the Grameen Bank, and the concept of microcredit, were planted. After earning a Ph. D. in economics at Vanderbilt University, Dr. Yunus returned to Bangladesh to settle into a life as a professor. But a famine in 1974 ravaged the country, leading Dr. Yunus to alter his thinking and his life profoundly: "What good were all my complex theories when people were dying of starvation on the sidewalks and porches across from my lecture hall?. Nothing in the economic theories I taught reflected the life around me. " Armed with little more than a lofty dream to end the suffering around him, he started an experimental microcredit enterprise in 1977; by 1983 the Grameen Bank was officially formed. The idea behind the Grameen Bank is ingeniously simple: extend credit to poor people and they will help themselves. This concept strikes at the root of poverty by specifically targeting the poorest of the poor, providing small loans (usually less than $300) to those unable to obtain credit from traditional banks. At Grameen, loans are administered to groups of five people, with only two receiving their money up front. As soon as these two make a few regular payments, loans are gradually extended to the rest of the group. In this way, the program builds a sense of community as well as individual self-reliance. Most of the Grameen Bank's loans are to women, and since its inception, there has been an astonishing loan repayment rate of over 98 percent. Banker to the Poor is an inspiring memoir of the birth of microcredit, written in a conversational tone that makes it both moving and enjoyable to read. The Grameen Bank is now a $2. 5 billion banking enterprise in Bangladesh, while the microcredit model has spread to over 50 countries worldwide, from the U. S. to Papua New Guinea, Norway to Nepal. Ever optimistic, Yunus travels the globe spreading the belief that poverty can be eliminated: ". the poor, once economically empowered, are the most determined fighters in the battle to solve the population problem; end illiteracy; and live healthier, better lives. When policy makers finally realize that the poor are their partners, rather than bystanders or enemies, we will progress much faster that we do today. " Dr. Yunus's efforts prove that hope is a global currency. -Shawn Carkonen.

• Uncover the secret to accepting complete responsibility for your business. • Learn how to transform problems into breakthroughs. • Develop the charisma that allows you to instantly connect with others on a heart-to-heart level. • Identify the secrets to stepping into leadership and being the source of your success. • And much more! 4 CD's plus 37 page workbook included To learn more about Dr. Rubino's best selling books and tapes his powerful personal or group coaching programs or to inquire about The Center for Personal Reinvention's life-changing courses Call: (888) 821-3135 Email: DrJRubino@email. com Write to: The Center for Personal Reinvention PO Box 217 Boxford, MA 01921.

While such changes may seem subtle, the spirit behind them is surely a worthwhile reminder of how to make work more enjoyable for everyone. (Mar. 4) Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved. Howard Behar, Director, Starbucks Coffee "Hug Your People is totally inspiring. Jack Mitchell takes you on a journey that is as much about life as it is about business. This book will not only help you become a better leader but also make you a better person. At Starbucks we experienced firsthand what the lessons that Jack imparts can do to help an organization. If you want a more rewarding relationship with another human being, read this book. " Richard J. Harrington, President and CEO, The Thomson Corporation "If you look behind the scenes at any business that succeeds over the long term, you will find motivated, committed, energized employees. Jack Mitchell is the grand master at motivating and inspiring employees to perform brilliantly-and exceed their customers' expectations every time. " Sy Sternberg, Chairman and CEO, New York Life "Hug Your People is the perfect sequel to Hug Your Customers. Good customer service starts with happy employees, and Jack Mitchell knows it!" Arthur Levitt, Jr. , author of Take on the Street, former chairman, SEC, present friend and customer of Mitchells "Hug Your People must be a `must read' if Jack Mitchell authored it. He knows more about motivating people-customers, employees, and all with whom he comes in contact-than any other person I know. " Paul Newman "If you want to run a business, but hate American corporate culture, this book is the one to read. Here's somebody whose advice you can use. " Ken Blanchard, coauthor, The One Minute Manager(R) and Raving Fans(R) ". Jack Mitchell explains how simple ideas, put into practice, will let your employees know how much you value them. " Indra Nooyi, Chairman and Chief Executive Officer, Pepsico ". spot-on. Your book taught me a lot, Jack. For providing me with some great ideas, many thanks. " Cathie Black, President, Hearst Magazines ". extraordinary customer service and satisfaction is the result of treating your associates like they, too, were family members. " About the Book In Hug Your Customers, Jack Mitchell showed business readers how to keep their customers happy-and their profits booming. In Hug Your People, he elaborates on his big secret: hiring, motivating and keeping your biggest asset, great employees! "Giving great personalized customer service has always been the foremost goal in my family, but one thing we never lose sight of is that you can't possibly deliver great service if you don't treat your own associates right. " So says Jack Mitchell, CEO of his family's astoundingly successful chain of clothing stores. In Hug Your People, he shares his secrets for creating happy employees, secrets as simple as they are revolutionary: Be NICE to them (and hire nice people to begin with) TRUST them (they deserve it and will work even harder and smarter to continue to earn that trust) Instill PRIDE in them (they are more productive when they are proud of their work) INCLUDE them (since you can't do it alone) Generously RECOGNIZE them (and not only with money-but don't be chintzy, either) Hug Your People is filled with real stories about real people. Jack offers his principles on "hugging" your associates-whether they are the sales team, the cleaning staff, the delivery people, the backroom financial wizards, the marketing and advertising departments, or outsourced staff. Hug Your People is just what today's employees and managers need. "Positive people power is fundamental to the overall success of any business. " -Jack Mitchell About the Author JACK MITCHELL is the CEO of Mitchells/Richards/Marshs, three of the most successful clothing stores in the business. He and his wife, Linda, live in Wilton, Connecticut, where they raised four sons.