ITIL Foundation Exam Study Guide - Liz Gallacher & Helen Morris

ITIL Foundation Exam Study Guide

By Liz Gallacher & Helen Morris

  • Release Date: 2012-08-15
  • Genre: Computers

Book Details Summary

Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus
The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services.
Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more.
If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

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Feedback Reviews

  • Hard Read

    3
    By KnowNaMe
    The information is great but man this book is a hard read. Some other book samples were a lot more plainly articulated, and I'm starting to wish I’d have bought one of those. This book almost goes out of its way to convolute statements and sentences in an effort to sound official. It's like trying to read something Yoda wrote at times.